We may collect different categories of information depending on how you interact with our website.

Personal Information

Depending on the services you use, this may include:

• Your name and email address.
• Your phone number.
• Your billing or shipping address.
• Account information, where applicable.
• Messages and information submitted through contact forms.
• Other details necessary to provide our products or services.

Order and Transaction Information

If purchases are available on our website, we may collect order details, transaction references, delivery information, purchase history, and payment status.

Payments may be processed by third-party payment providers. We do not intend to store complete payment card details on our own servers unless explicitly disclosed and handled in accordance with applicable requirements.

Technical and Usage Information

When you visit our website, technical information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and diagnostic information.

Cookies and Similar Technologies

Cookies may be used to:

• Keep the website functioning properly.
• Remember preferences.
• Maintain sessions or shopping carts, where applicable.
• Understand website traffic and performance.
• Support advertising, where applicable and permitted.

You can manage cookies through your browser settings. Where required by law, we will obtain consent before using non-essential cookies or similar technologies. Disabling certain cookies may affect website functionality.

We may use personal information for the following purposes:

• To operate and maintain our website and services.
• To respond to enquiries and provide customer support.
• To process orders and payments, where applicable.
• To manage customer accounts, where applicable.
• To improve website performance and user experience.
• To detect fraud, misuse, and security incidents.
• To maintain accounting and transaction records.
• To send marketing communications where permitted.
• To comply with applicable legal obligations.
• To protect our website, customers, and business interests.

Depending on the information involved and applicable law, we may process personal information when:

• You have provided valid consent.
• Processing is necessary to provide a service you requested.
• Processing is necessary to comply with a legal obligation.
• Another lawful basis permitted by applicable law applies.

Where processing relies on consent, you may withdraw your consent using the available contact or preference mechanisms. Withdrawal does not affect processing lawfully carried out before withdrawal.

We do not sell your personal information to third parties for money. We may share relevant information when necessary for the purposes described in this policy.

Service Providers

These may include website hosting companies, payment processors, delivery partners, customer support providers, email platforms, analytics providers, and security services.

Legal Requirements

We may disclose information when required by applicable law, a valid legal process, or a lawful request from an authorised authority.

Business Transfers

If our business undergoes a merger, acquisition, restructuring, or sale of assets, relevant information may be transferred as part of that transaction, subject to applicable law.

With Your Consent

We may share information for other specified purposes when you have provided the necessary consent or when otherwise permitted by law.

Our website may use third-party services or contain links to external websites. These services may have their own privacy policies and data-handling practices.

We do not control the privacy practices of independent third parties. We encourage you to review their privacy policies before providing them with personal information.

Depending on the features available on our website, third-party services may include payment gateways, analytics platforms, advertising services, and delivery providers.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain required records, resolve disputes, and comply with applicable laws.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to delete it or dispose of it securely, subject to applicable legal requirements.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Depending on our systems, these measures may include access controls, secure connections, restricted permissions, and appropriate security procedures.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

Depending on applicable law, you may have the right to:

• Request information about personal data processed about you.
• Request correction of inaccurate or incomplete information.
• Request deletion where legally permitted.
• Withdraw consent for processing that relies on consent.
• Opt out of promotional communications.
• Raise a concern or submit a privacy-related complaint.
• Exercise any additional rights available under applicable law.

To submit a request, contact us using the details in the Contact Us section.

We may need to verify your identity before responding to certain requests. Information may need to be retained where required by law.

We will respond within the time limits required by applicable law.

If you subscribe to our newsletter or agree to receive promotional communications, we may send updates about our products, services, offers, or business news.

You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us.

Even if you opt out of marketing communications, we may still send necessary non-promotional messages relating to orders, transactions, security, or important service matters.

We will obtain consent for marketing communications where required by applicable law.

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other safeguards are required by law.

Where applicable law requires verifiable parental consent or additional protections for children, we will follow those requirements.

If you believe that a child has provided personal information in violation of applicable law, please contact us so that we can assess the situation and take appropriate action.

Some of our service providers may process or store information in countries other than the country in which you reside.

Where personal information is transferred internationally, we will take the steps required by applicable law to ensure that the transfer and subsequent processing are appropriately protected.

We may update this Privacy Policy to reflect changes in our business practices, website features, service providers, or legal requirements.

When changes are made, we will update the last-updated date displayed at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

We encourage you to review this page periodically.

This Privacy Policy is intended to operate in accordance with applicable privacy and data-protection laws.

For users and activities subject to Indian law, the applicable legal framework may include the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, together with applicable rules and commencement notifications.

The application of particular legal provisions depends on the relevant facts and the provisions in force at the time. Nothing in this policy is intended to limit any right that cannot lawfully be excluded.